Ekplus8 takes the privacy of every user seriously. This document clearly outlines how we collect, use, store, and protect your personal data — in line with best data protection practices for Malaysia users.
Privacy is more than a policy on paper — it is a core part of how we build and operate the ekplus8 platform every day.
All data transmitted between your device and the ekplus8 servers is protected by 256-bit SSL encryption and TLS 1.3 protocol — ensuring no third party can intercept or read your information.
Your personal data is stored on servers protected by strict access controls. Only authorised ekplus8 staff may access user data, and every access is logged for audit purposes.
You have full control over your personal information. Update, review, or request deletion of your data through your account settings or by contacting the ekplus8 support team at any time.
Ekplus8 has never sold, rented, or traded users' personal data to any third party for commercial purposes. Your data belongs to you — we only use it for purposes you have agreed to.
Sensitive information such as bank card numbers, payment details, and passwords is never stored in plain text. All sensitive data is processed through multi-layer masking and encryption systems before being stored.
In the event of any security incident involving user data, ekplus8 is committed to notifying affected users within the stipulated timeframe and taking immediate remedial action.
Privacy Summary: ekplus8 collects your personal data solely for platform operations, identity verification, and regulatory compliance. We do not sell your data. You have the right to access, correct, or request deletion of your data at any time.
Ekplus8 ("we", "Platform") is committed to protecting the privacy and security of the personal data of every user who uses our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the ekplus8 platform, including our website and mobile app.
This Policy applies to all ekplus8 users, including website visitors, registered members, and any party interacting with our platform. By using ekplus8, you agree to the practices described in this Privacy Policy.
Important Note: This Privacy Policy should be read together with Terms and Conditions ekplus8. Both documents together form the entire agreement between you and ekplus8 regarding use of the platform.
Ekplus8 collects various types of information depending on how you interact with our platform. Below is a summary of the data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Identity verification (KYC) |
| Contact Information | Email, phone number, address | Communication & support |
| Financial Information | Bank account details, transaction records | Payment processing |
| Technical Data | IP address, device type, web browser | Security & fraud detection |
| Activity Data | Gaming history, wagering records | Compliance & service improvement |
| Location Data | Country, region (based on IP) | Regional regulatory compliance |
We also collect data you provide voluntarily, such as profile information, language preferences, and responses to user surveys. In all cases, we only collect data that is strictly necessary for the stated purposes.
The personal data we collect is used solely for the following purposes:
Purpose Limitation Principle: ekplus8 only uses your data for the purposes stated at the time of collection. If we wish to use your data for a new purpose, we will request your consent in advance or provide adequate notice.
Ekplus8 does not sell, rent, or trade users' personal data to third parties for commercial purposes. However, we may share your data in the following limited circumstances:
All third parties we work with are required to comply with security and privacy standards equal to or exceeding our own. We will not disclose your data to any party that does not have a legitimate need to access it.
Ekplus8 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The types of cookies we use are:
You can manage cookie preferences through your web browser settings. However, disabling essential cookies may affect certain features of the ekplus8 platform. The ekplus8 mobile app uses equivalent technologies for the same purposes.
Ekplus8 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or disclosure:
Shared Responsibility: While ekplus8 takes all reasonable steps to protect your data, account security also depends on you. Please ensure your password is strong and unique, and never share your login credentials with anyone.
As an ekplus8 user, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the ekplus8 support team via live chat or email. We will process your request within a reasonable timeframe, not exceeding 30 business days.
Ekplus8 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Below are our data retention period guidelines:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with industry best practices.
The ekplus8 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that we have collected personal data from a minor without valid parental or guardian consent, we will immediately take the following steps:
Child-Related Complaints: If you have reason to believe that a minor has registered an account on ekplus8, please contact us immediately so we can take the appropriate action.
Ekplus8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable legislation, or improvements to our services.
When we make significant changes to this Privacy Policy, we will:
We encourage you to review this page periodically. Your continued use of the ekplus8 platform after any changes are published means you accept the updated Privacy Policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the ekplus8 Data Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex cases, we will provide a status update within that period even if full resolution may take longer.
Responsible Gaming & Privacy: For more information on how ekplus8 helps users play responsibly while protecting their privacy, please visit the Responsible Gaming us.